LuminFire is looking for a Project Coordinator to join our Minneapolis based team. This role is perfect for a person with multi-disciplinary knowledge of business, marketing, and project management. This role requires a combination of business acumen and strong communication skills. It also helps if you also really love technology.

This is a highly cross-functional role in which you’ll get to work closely with directors in marketing, project management, and technical client services. You’ll also work with LuminFire’s founders and executive team to promote professional services and new products through special events, marketing launches, and special communication campaigns.

The main responsibilities of this role is to help coordinate internal and client facing projects. The goal is to help ensure that our work delivers brilliant results for the company and clients by tracking/implementing tasks and strategies that ensure the continued success of LuminFire with our growing list of clients.

About You
You are a problem solver; an obstacle remover. You can see the big picture as well as what it takes to get there. Ideas about how to make the business better excites you, and you want to lean in and learn more. You recognize that while some tasks may be routine, the processes around them can be continually improved and are vital to business success. You are very detail-oriented and you like to take notes and make lists, and you love how satisfying it feels when you get to cross things off those lists!

You are intrinsically motivated to help others find solutions to their challenges to make their world better, because people matter to you. Because of this, you have good people skills, and feel comfortable communicating both face-to-face, via online video calls, and through written communication.

You enjoy working with people in a culture that is both friendly and fast paced (because technology is always advancing). You are a listener, a learner, and a leader who helps those around you be their very best.

Responsibilities

  • Assist and support the Directors of Project Management, Marketing/New Business Development, and Client Services in their daily duties
  • Ensuring that relevant management information is captured and analyzed
  • Triage and assign tasks to appropriate team members
  • Working with the team to remove blockers
  • Coordinate internal resources to help deliver an amazing client experience
  • Ensure that projects are delivered well by managing change requests and client expectations through regular communication and updates
  • Assist in the process of defining project scope and objectives, involving all relevant stakeholders to confirm technical feasibility, monitoring the client’s expectations throughout the process
  • Collect management requirements and transform them into project pipelines
  • Work on resource planning, availability and allocation according to a project’s pipeline
  • Translate provided scope and requirements into tasks and schedules; assign tasks
  • Coordinate with the team on project work to keep projects moving according to schedule and budget
  • Communicate to management changes to the project scope, project schedule, and project costs
  • Track and analyze project and cost performance; schedule and report these changes to the appropriate Director, being able to suggest improvements to any of the above
  • Report and escalate to management as needed; ask questions when you don’t know the answer
  • Create and maintain comprehensive project documentation with the assistance of the development team

Requirements

  • Bachelor’s degree in business, marketing, or communications, or relevant work experience
  • Help clients through the development process, from on-boarding to maintenance
  • Follow up with clients to get honest feedback after completion of projects
  • Contribute to the company’s brand reputation through networking and marketing
  • Enthrall clients and coworkers with optimism, knowledge, and can-do vision
  • Build high level proficiency with our internal technologies, including our tools for project management, accounting, billing, and communications
  • Assist in new marketing initiatives around the areas of trend analysis, strategic planning, sales processes, organic client growth and other business initiatives
  • Look for ways to continuously improve, protect and elevate ideas to help deliver brilliant solutions
    Share a distinct point-of-view; be bold enough to challenge an idea while still respecting team roles and contributions
  • Be adept at prioritizing and multitasking across multiple projects and accounts
  • Strong analytical and problem solving skills
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills, including attention to detail and multitasking skills
  • Attitude of helpfulness with routine office tasks like greeting clients, answering phones, grabbing the mail, tidying up, etc. Everyone helps in our culture to keep our space working

You’re a Good Fit if:

  • You’re a kind, honest, positive, calm, humble person who’s eager to earn the trust of clients and everyone you meet
  • Building a business fascinates you and solving business problems fuels you
  • You are a passionate learner, dedicated to honing your skills
  • You naturally find yourself teaching and helping others
  • You find business problems just as interesting as technical problems
  • You like to listen well so you can help create true solutions
  • You love creating lists and crossing tasks “off your list”
  • You truly like working with people to build really cool technology

Consultant Mindset

LuminFire is a consultancy. You’ll be empowered to interact directly with clients every day. You’ll need to become comfortable and effective at understanding and discussing business goals, budgets, and timelines with your clients.

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