LuminFire requires access to your computer to assist you with support. For meaningful work we will also require an OS admin user and password which you can provide to us via OneTimeSecret or in a verified support phone/Zoom call.
We use the Acronis Cyber Protect to remotely access your computer. We need you to install one of the following depending on your OS:
- macOS server or workstation, install the Agent for Mac
As part of the installation you will need to grant the Acronis application access via the Privacy and Security System Settings. The application will walk you through this and you may need to enter your admin password several times. We are happy to walk you through the process over the phone.
- Windows server or workstation, install the Agent for Windows
Acronis Connect for various OSs is available here.