- Looking to save money?
No one likes to be charged for an issue they could have fixed themselves. Before you fill out this form, follow this troubleshooting guide to ensure the issue is not something you can resolve yourself.
Submitting an emergency request will page our engineers. Please only use this for actual emergencies (e.g. a server is unavailable).
If this incident is not covered by an existing hosting or support agreement, you will be charged emergency rates: $280/hour with a minimum of 1 hour.
If you need to purchase hours to cover this request, you can do so using this form.
Which domain/page where the issue is occurring on?
If your website is down, please enter your domain name.
Please include them below (or attach screenshots).
Examples: Updated WordPress/plugins, operating System, FileMaker, etc.
Please include as much specific detail as possible: What steps you've tried to fix the issue? Has this happened before? Is it only happening for you or all users?
Please upload any supporting files, screenshots, etc. here.
Max. file size: 256 MB.
Drop files here or
If you have a number from another system you'd like us to refer to when referencing this issue, enter it here.
This field is for validation purposes and should be left unchanged.