Existing clients with an active agreement can use this form to receive support from LuminFire. We also have a PDF you can print out with our support information. If you're looking for WordPress plugin support, please use the premium plugin support form or post your request in the WordPress.org support forum for that plugin. Looking to save money? No one likes to be charged for an issue they could have fixed themselves. Before you fill out this form, follow this troubleshooting guide to ensure the issue is not something you can resolve yourself.About YouName* First Last Email* Phone*Priority Response Time*Select OneLow (Response time: up to 5 business days)Medium (Response time: up to 2-3 business days)High (Response time: up to 1 business day)Emergency (response time: 1-2 hours)Important Note, Please ReadSubmitting an Emergency request will page our engineers. Please only use this for actual emergencies (e.g. a server is unavailable). If this incident is not covered by an existing hosting or support agreement, you will be charged emergency rates and may be charged an additional fee for emergency support outside of normal business hours. Emergency support incidents are billed a minimum of 1 hour.Issue DetailsI'm having an issue with my:*WebsiteFileMaker DatabaseIntegration between FileMaker and WebsiteWebsite URL*(if applicable) Which domain/page where the issue is occurring on?If your website is down, please enter your domain name.Is the issue is intermittent or constant?*Constant, for all usersConstant, for some usersIntermittent, for all usersIntermittent, for some usersAny you seeing any error messages?Please include them below (or attach screenshots).Have you recently made changes to your system?Examples Updated plugins or WordPress Upgraded Operating System Upgraded FileMaker Upgraded Outlook etc.Request Details*Please include as much detail as possible. e.g. Steps you've tried to fix the issue History of the issue (has this happened before?)FilesPlease upload any supporting files, screenshots, etc. here. Drop files here or Request IDEnter if you have also entered this request in fmIgnite for tracking purposes.CommentsThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax powered Gravity Forms.