Figuring out what the problem is when something is not working right is a challenge. Our expert engineers have tons of experience and have put together some basic tips to help you solve web and FileMaker issues on your own.

Macintosh Computer/Networks

Have you tried turning it off and on again?

It’s funny but true: a reboot of your computer can fix a lot of issues. If an app is acting up, quit and open again.


Is it down for everyone, or just you?

If you’re browsing this website, your internet connection is likely working, but sometimes outages are localized to a single internet provider or region of the country. Your customers may be happily browsing your website while it appears down to you. The DownForEveryoneOrJustMe tool allows you to quickly check if an outage is localized or internet wide.

Have you tried clearing your browser cache?

Often, your browser caches old files, making it appear a change we made has taken effect yet. This happens to you as the owner of a website far more than your visitors. RefreshYourCache will walk you through clearing the cache on popular browsers.

Have you tried a different browser?

Narrowing down an issue to a specific browser (or all browsers) helps us troubleshoot the problem as a browser specific one or a general issue. Not sure which browser you’re using? WhichBrowser will tell you the details (and help us troubleshoot if you include that in your issue report).

Have you tried a different computer?

Sometimes the issue is just on your computer, but not affecting anyone else in your office. Asking a co-worker to verify if they see the issue as well helps us narrow down if it may be a computer specific issue/setting or a broader issue.


Check out these basic FileMaker troubleshooting steps.

If you’re not able to get things working using these tips, contact us for assistance.