Client Support Request

About You

Name*

First Last

Company/Organization*

Email*

Phone*

Request Type*

I have an issue with my solution or services provided by LuminFire

I have a question about my solution or services provided by LuminFire

I need to add a new contact to our account

I want to change or enhance my solution or services provided by LuminFire

I want to initiate a new project

Add a New Contact

Please use the this form instead.

Question Details

How can we help?*

Supporting File(s)

Drop files here or

Max. file size: 256 MB.

Please upload any screenshots, documents, or other supporting files to help us better understand this question.

Request Details

How can we help?*

Timeline*

Budget

Supporting File(s)

Drop files here or

Max. file size: 256 MB.

Please upload any screenshots, documents, or other supporting files to help us better understand this request.

Issue Details

Looking to save money?
No one likes to be charged for an issue they could have fixed themselves. Before you fill out this form, follow this troubleshooting guide to ensure the issue is not something you can resolve yourself.

I have rebooted the affected system(s) and verified the error persists*

Yes

Unable to reboot

Other

Requested Response Time*

Please Note:

Submitting an emergency request will page our engineers. Please only use this for actual emergencies (e.g. a server is unavailable).

If this incident is not covered by an existing hosting or support agreement, you will be charged emergency rates: $280/hour with a minimum of 1 hour.

If you need to purchase hours to cover this request, you can do so using this form.

I'm having an issue with my:*

Website

FileMaker Database

Integration

Other

Website URL*

(if applicable)
Which domain/page where the issue is occurring on?

If your website is down, please enter your domain name.

Is the issue is intermittent or constant?*

Constant, for all users

Constant, for some users

Intermittent, for all users

Intermittent, for some users

Other

Any you seeing any error messages?*

Please include them below (or attach screenshots).

Have you recently made changes to your system?*

Examples: Updated WordPress/plugins, operating System, FileMaker, etc.

Issue Description*

Please include as much specific detail as possible: What steps you've tried to fix the issue? Has this happened before? Is it only happening for you or all users?

Supporting File(s)

Please upload any supporting files, screenshots, etc. here.

Drop files here or

Max. file size: 256 MB.

Request ID

If you have a number from another system you'd like us to refer to when referencing this issue, enter it here.

Please Note

About You

Add a New Contact

Question Details

Request Details

Issue Details

Please Note:

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