Please Note This form is for existing LuminFire clients. To begin a new engagement, please submit a project request instead. "*" indicates required fields About YouName* First Last Company/Organization* Email* Phone* Request Type* I'm having an issue with my solution or services provided by LuminFire I have a question about my solution or services provided by LuminFire I want to change or enhance my solution or services provided by LuminFire I want to initiate a brand new project with LuminFire I need to add a new contact to our account Add a New ContactPlease use the this form instead. Question DetailsHow can we help?*Supporting File(s) Drop files here or Select files Max. file size: 256 MB. Please upload any screenshots, documents, or other supporting files to help us better understand this question. Request DetailsHow can we help?*Timeline (how urgent is this request?)* Supporting File(s) Drop files here or Select files Max. file size: 256 MB. Please upload any screenshots, documents, or other supporting files to help us better understand this request. Issue DetailsLooking to save money? No one likes to be charged for an issue they could have fixed themselves. Before you fill out this form, follow this troubleshooting guide to ensure the issue is not something you can resolve yourself.I have rebooted the affected system(s) and verified the error persists* Yes No Unable to reboot Other Requested Response Time*Select OneStandardRush (response within the next business day)Emergency (response time within 4 hours)Please Note: Submitting an emergency request will page our engineers. Please only use this for actual emergencies (e.g. a server is unavailable). If this incident is not covered by an existing hosting or support agreement, you will be charged emergency rates: $280/hour with a minimum of 1 hour. If you need to purchase hours to cover this request, you can do so using this form. I'm having an issue with my:* Website FileMaker Database Integration Other Website URL* (if applicable) Which domain/page where the issue is occurring on?If your website is down, please enter your domain name.Is the issue is intermittent or constant?* Constant, for all users Constant, for some users Intermittent, for all users Intermittent, for some users Other Any you seeing any error messages?*Please include them below (or attach screenshots).Have you recently made changes to your system, even if it seems unrelated?*Examples: Updated WordPress/plugins, operating System, FileMaker, etc.Issue Description*Please include as much specific detail as possible: What steps you've tried to fix the issue? Has this happened before? Is it only happening for you or all users?Supporting File(s)Please upload any supporting files, screenshots, etc. here. Drop files here or Select files Max. file size: 256 MB. Request ID If you have a number from another system you'd like us to refer to when referencing this issue, enter it here.
