Question: Do you have any recommendations on live chat plugins for WordPress? I’m looking for one where a logged in visitor could view a set of people and choose one to talk to. It would need to allow for multiple chats at once. Ideally I could associate a WordPress user with a live chat agent account. Otherwise, I’d need to find some way to tie them together so that the visitor could be connected to the right person. In any case, I’m curious if you have come across something reliable and flexible. Thanks!
Answer: There are actually several options. This plugin seems to be one of the better of the “runs in WordPress” options. Or you can go with a 3rd party tool + WordPress integration plugin. These all support departments of people. That’s about as close as you’re going to get. Each person could be their own department if you wanted.
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- Zopim – With the WP plugin
- LiveChatInc – With the WP plugin
- Zoho LiveDesk – With the WP plugin
Each option should be able to provide what you are looking for. See which one fits your situation the best.
Nick Ciske – CTO / CISO
Nick has a degree in Multimedia Design and over 20 years of experience working in web development and digital media. In his career he’s built or rebuilt just about every kind of website, including many content management systems (before WordPress), several custom e-commerce systems, and hundreds of websites.
Tim Cimbura – CEO and Software Engineer
Tim is an expert in creating custom business solutions that make businesses more effective, productive, and profitable. He specializes in rapid application development with the Claris platform including FileMaker and WordPress. He also knows Apple macOS technology inside and out.