Please be as specific as possible -- the more detail you provide, the faster we can solve your problem!
For the fastest response: record a screencast of your issue and include the URL to view below.
Need screencast tool? Try
Loom.
e.g.
WordPress Login URL
Username
Password
If creating a new user: please use
[email protected] for the address.
Plugin option: You can also install the
SupportMe plugin to provide access and post the URL it provides above.
e.g.
FTP Server (or sFTP server) Host
Username
Password
If your server uses a non-standard port, please note that here as well.
e.g.
Username
Password
Note that due to multi-factor security that is standard on Salesforce accounts, we recommend you add a new user using
[email protected].
If this is not possible, the user given must be available to grant access by providing the MFA code.
Enter the link provided and passphrase you chose here.
e.g.
https://onetimesecret.com/secret/xxxxxxxxxxxxxxxxxxx
Open Sesame
