Need premium support from the plugin developer? You’re in the right place! You’ll need: Your credit card WordPress & FTP logins A detailed description of your issue Support is billed by the incident An incident is 1 major issue (or a collection of minor related issues up to 1 hour max). If your incident requires additional time, we will notify you with an estimate for the additional work required. Looking for community (free) plugin support? Find the plugin you’re having an issue with on WordPress.org then click the Support tab.Which plugin do you need support for?Plugin* Salesforce Wordpress to Lead About YouName* First Last Company Email* Phone* About Your IssueURL* Where can we see the issue? Direct links are appreciated! e.g. http://mysite.com/page-with-issue/What can we help you with?*Please be as specific as possible -- the more detail you provide, the faster we can solve your problem!Screenshots Drop files here or Select files Accepted file types: jpg, png, gif, pdf, Max. file size: 10 MB. If you have any screenshots of your issue, upload them here.Screencast For the fastest response: record a screencast of your issue and include the URL to view below. Need screencast tool? Try Loom.About Your WebsiteSite Access* I have my login credentials ready I'll send credentials via OneTimeSecret I'll provide logins via another contact method Note: Not providing login credentials may slow down your ticket response.WordPress Login Credentials*e.g. WordPress Login URL Username Password If creating a new user: please use [email protected] for the address. Plugin option: You can also install the SupportMe plugin to provide access and post the URL it provides above.Server Login Credentialse.g. FTP Server (or sFTP server) Host Username Password If your server uses a non-standard port, please note that here as well.Salesforce Login Credentialse.g. Username Password Note that due to multi-factor security that is standard on Salesforce accounts, we recommend you add a new user using [email protected]. If this is not possible, the user given must be available to grant access by providing the MFA code.Go to OneTimeSecret. Do not view the URL to test it, as that will burn (delete) the secret!OneTimeSecret Information*Enter the link provided and passphrase you chose here. e.g. https://onetimesecret.com/secret/xxxxxxxxxxxxxxxxxxx Open Sesame Billing Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Premium Plugin Support Incidents* Price: $0.00 Quantity: An incident is a major issue (or a collection of minor issues up to 1 hour maximum). If your incident requires additional time, we will notify you with an estimate for the additional work required at our normal hourly rate.Priority*How soon do you need this completed? Note: For incidents that require more than an hour greater than an hour, turn times below refer to how quickly we'll attempt to diagnose your issue and provide an estimate to resolve it.Choosing a priority does not guarantee a resolution within the stated turn time. Normal (~5 business days) Rush (48 hour turn time) Emergency ( < 1 business day turn time) Credit Card Processing Fee* Price: $0.00 We make an adjustment to your amount to account for credit card processing fees.Total $0.00 No Refund Policy* I Agree and understand no refund will be issued under any circumstances Due to the unpredictable nature of technology issues and the overhead involved in troubleshooting plugin issues, we do not offer refunds on premium plugin support (this includes unused time and/or issues not resolved within the first hour). We do not make exceptions to this policy.Credit CardCard Details Cardholder Name PhoneThis field is for validation purposes and should be left unchanged.
