Premium Plugin Support

Need premium support from the plugin developer? You’re in the right place!

You’ll need:
1. Your credit card
2. WordPress & FTP logins
3. A detailed description of your issue
Support is billed by the incident

An incident is 1 major issue (or a collection of minor related issues up to 1 hour max). If your incident requires additional time, we will notify you with an estimate for the additional work required.
Looking for community (free) plugin support?

Find the plugin you’re having an issue with on WordPress.org then click the Support tab.
Which plugin do you need support for?
Plugin*
- Salesforce Wordpress to Lead
About You
Name*
First Last
Company
Email*
Phone*

About Your Issue
URL*

Where can we see the issue? Direct links are appreciated!
e.g. http://mysite.com/page-with-issue/
What can we help you with?*
Please be as specific as possible -- the more detail you provide, the faster we can solve your problem!
Screenshots
Drop files here or

Accepted file types: jpg, png, gif, pdf.
If you have any screenshots of your issue, upload them here.
Screencast
For the fastest response: record a screencast of your issue and include the URL to view below.

Need screencast tool? Try Loom.
About Your Website
Site Access*
- I have my login credentials ready
- I'll send credentials via OneTimeSecret
- I'll provide logins via another contact method
Note: Not providing login credentials may slow down your ticket response.
WordPress Login Credentials*
e.g.
WordPress Login URL
Username
Password

If creating a new user: please use [email protected] for the address.

Plugin option: You can also install the SupportMe plugin to provide access and post the URL it provides above.
Server Login Credentials
e.g.
FTP Server (or sFTP server) Host
Username
Password

If your server uses a non-standard port, please note that here as well.
Salesforce Login Credentials
e.g.
Username
Password

Note that due to multi-factor security that is standard on Salesforce accounts, we recommend you add a new user using [email protected].

If this is not possible, the user given must be available to grant access by providing the MFA code.
Go to OneTimeSecret.

Do not view the URL to test it, as that will burn (delete) the secret!
OneTimeSecret Information*
Enter the link provided and passphrase you chose here.

e.g.
https://onetimesecret.com/secret/xxxxxxxxxxxxxxxxxxx
Open Sesame

Billing Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Premium Plugin Support Incidents*
Price: $0.00 Quantity:
An incident is a major issue (or a collection of minor issues up to 1 hour maximum).

If your incident requires additional time, we will notify you with an estimate for the additional work required at our normal hourly rate.
Priority*
How soon do you need this completed?

Note: For incidents that require more than an hour greater than an hour, turn times below refer to how quickly we'll attempt to diagnose your issue and provide an estimate to resolve it.

Choosing a priority does not guarantee a resolution within the stated turn time.
- Normal (~5 business days)
- Rush (48 hour turn time)
- Emergency ( < 1 business day turn time)
Credit Card Processing Fee*
Price: $0.00
We make an adjustment to your amount to account for credit card processing fees.
Total
$0.00
No Refund Policy*
- I Agree and understand no refund will be issued under any circumstances
Due to the unpredictable nature of technology issues and the overhead involved in troubleshooting plugin issues, we do not offer refunds on premium plugin support (this includes unused time and/or issues not resolved within the first hour).

We do not make exceptions to this policy.
Credit Card*

American Express
Discover
MasterCard
Visa
Card Number Expiration Date Security Code Cardholder Name
Comments
This field is for validation purposes and should be left unchanged.

Which plugin do you need support for?

About You

About Your Issue

About Your Website

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